Weighing High 6 Chatbot Software program

As conversational AI gained reputation, clients have turn out to be accustomed to instantaneous responses. Leveraging the identical in your enterprise helps you retain up with clients’ expectations whereas growing your staff’s effectivity. 

However with regards to selecting the best chatbot software program possibility, you’re welcomed with lots of confusion. Distributors package deal their chatbots otherwise, providing completely different pricing fashions and prices. 

This text examines chatbot pricing intimately, doing the groundwork for you to find the software program that may drive probably the most worth.  

Earlier than we conduct an precise evaluation, let’s look at what impacts the price of a chatbot resolution. This may allow you to ask the appropriate questions throughout demos and conversations with the seller. 

Chatbot software program pricing fashions 

Chatbots have completely different pricing fashions. Some cost based mostly on conversations or classes, whereas some platforms count on you to pay a flat month-to-month subscription payment for a set variety of conversations.

You need to use this price comparability to see which chatbot choices are extra appropriate for your enterprise and use case.

Most of those chatbots are AI-enabled and help gross sales, buyer assist, or buyer success groups in delivering a customized buyer expertise at scale.

Chatbot pricing mannequin and prices 

Software program	Pricing mannequin	Price
Intercom	Subscription-based expenses + resolution-based expenses	Begins at $0.99 per decision.
Drift	Subscription-based pricing	Prices $2500 per 30 days.
Birdeye	Subscription-based pricing	Begins from $299 per 30 days.
Certified	Subscription-based pricing	Begins from $3500 per 30 days.
Tidio (Lyro AI)	Subscription-based pricing	Begins from  $68 month-to-month.
Kore.AI	Session-based pricing	Prices $0.20 per session.

How clear is chatbot pricing, and what are the implementation prices? 

Companies want completely different customizations for his or her chatbots. Some are good with fundamental answering capabilities, whereas some need extra superior options with conversational AI and workflow automation. As a consequence of these variations in customizations, implementation prices and extra expenses apply. 

Some firms are clear with how they convey the implementation prices. A few of them present upfront prices, whereas others require direct inquiries. Right here’s a fast breakdown:

Software program	Transparency degree	Implementation prices
Intercom	Medium transparency	There are no extra prices, integration charges, setup charges, or platform expenses.
Drift	Low transparency	Implementation expenses apply in case you have a customized want.
Birdeye	Medium transparency	There are customization, knowledge migration, and coaching prices. The implementation can vary from $1000 to $10,000, relying on the enterprise’ dimension and the setup’s complexity.
Certified	Low transparency	Takes 30-60 days to implement however doesn’t add to any exact set price as implementation charges.
Tidio (Lyro AI)	Excessive transparency	Integrations with instruments like Zapier price further.
Kore.AI	Low transparency	Prices are based mostly on queries. There’s much less readability on the implementation prices.

*Implementation prices are bills incurred when introducing a brand new system, coverage, or course of into the enterprise. These prices would possibly embody skilled companies charges or knowledge migration prices.

Chatbot pricing insights: Elements, sudden prices, and reductions

On common, a fundamental chatbot prices between $30 and $150 per 30 days for small and medium-sized companies (SMBs). It’s an funding value $800 to $1200 per 30 days for mid-market firms. Equally, enterprise firms make investments $3,000 to over$10,000 per 30 days of their conversational brokers, relying on the customization and utilization required. 

Under is a deep dive into completely different chatbot software program in the marketplace, protecting their pricing, extra prices, and different elements influencing pricing. 

1. Intercom (Fin AI)

• G2 score: 4.5/5 based mostly on 3,324 evaluations
• Pricing plan: With a buyer assist suite ($29-$132), the chatbot Fin AI agent prices $0.99 per decision. It may be built-in with supported CRMs totally free.
• High options: Intercom native, seamless human hand-off, drag-and-drop automation with workflows. 
• Elements influencing pricing: The prices will improve for those who take up proactive assist or copilot add-on. 
• Sudden prices: There aren’t any extra prices, integration charges, setup charges, or platform expenses.
• Advantages: Fin AI personalizes the expertise for each buyer whereas providing invaluable knowledge to enhance efficiency and high quality.   

Insights on Intercom (Fin AI) based mostly on G2 evaluations: 

These insights are based mostly on 78 evaluations submitted by the G2 consumer group for Intercom between December 2, 2024, and March 17, 2025.

• Pricing: Round 11.54% of customers respect Intercom’s scalable plans, with reasonably priced choices for small groups and superior options for rising companies. Nevertheless, 19.23% of customers discover it costly and sophisticated, citing excessive prices for small groups, a complicated pricing construction, and dear add-ons for important options.
• Who makes use of it? The platform is standard amongst small to mid-sized companies, with 66.66% of customers from firms with 11-200 workers and 19.23% from very small groups (2-10 workers.) Bigger organizations additionally use it, however adoption drops past 201 workers (14.1%), indicating its sturdy attraction for rising companies.
• Ease of use, efficiency, and reliability: Over 52.56% of customers discover Intercom (Fin AI) intuitive and user-friendly, with clean navigation. 20.51% reward its pace and effectivity, whereas just one.28% point out reliability, suggesting stability isn’t a significant concern.
  

Intercom (Fin AI) is well-priced in comparison with the typical price of a chatbot in the marketplace. It’s appropriate for small companies and scales as wanted after they develop. 

2. Drift 

• G2 score: 4.4/5 based mostly on 1,251 evaluations.
• Pricing plan: Drift is now part of Salesloft. Earlier than it turned part of Salesloft, the fee for a premium plan began at $2,500/month. E book a name with the gross sales staff for correct particulars!
• High options: Pop-up chat, notifications, focused emails, and in-app messaging
• Elements influencing pricing: Options like Fastlane, A/B Testing, and superior routing are locked to costlier plans, which would require you to pay extra. 
• Sudden prices: Some implementation prices apply in case you have customized wants. 
• Advantages: Offers a searchable data base, accessible each throughout the platform and through net search, to assist customers discover solutions rapidly. It additionally optimizes the self-service expertise on cellular units.

Insights on Drift based mostly on G2 evaluations:

These insights are based mostly on 147 evaluations submitted by the G2 consumer group for Drift between March 1, 2024, and January 23, 2025.

• Pricing: The pricing sentiment for Drift is usually barely constructive. About 1.36% of customers reward its pricing, describing it as cost-effective or an excellent worth, whereas solely 0.68% contemplate it costly or overpriced. Though pricing is not the primary subject of debate, the general impression is that Drift is just not closely criticized for being too pricey, neither is it significantly famous as a budget-friendly alternative.
• Who makes use of it? Drift shines in mid-market and enterprise settings, with 44.2% of customers from firms with 501-5,000 workers and one other 12.93% from enterprises with 10,001+ workers. It’s additionally a strong alternative for rising companies (201-500 workers: 13.61%), whereas 11.56% of customers come from groups with 51-200 workers. Smaller firms and startups make up a smaller share (11-50 workers: 5.44%, 2-10 workers: 2.72%), displaying that whereas Drift scales properly for bigger groups, it nonetheless finds traction throughout varied firm sizes.
• Ease of use, efficiency, and reliability: Drift excels in ease of use, with 20.41% of customers appreciating the intuitive and user-friendly design. 11.56% spotlight its pace and effectivity, reinforcing its sturdy efficiency. Whereas reliability will get fewer direct mentions (0.68%), it’s not flagged as a significant challenge. Total, Drift wins customers over with its clean interface and strong efficiency, making it a go-to for groups that worth simplicity and pace.

Drift pricing is increased in comparison with the typical pricing for a chatbot. It’s a extra appropriate possibility for enterprise and mid-market firms. 

3. Birdeye

• G2 score: 4.7/5 based mostly on 3148 evaluations.
• Pricing plan: Pricing begins at $300 per consumer per 30 days and will increase because the variety of customers will increase. 
• High options: Omnichannel assist, buyer administration, and cellular utility.
• Elements influencing pricing: There are completely different add-ons and product bundles like insights AI or opponents AI to contemplate. As you mix extra options, the prices will go up. 
• Sudden prices: The implementation price is between $1000 and $10,000 based mostly on the complexity. 
• Advantages: An intuitive platform with a number of automation options helps your staff turn out to be extra environment friendly. 

Insights on Birdeye based mostly on G2 evaluations:

These insights are based mostly on 281 evaluations submitted by the G2 consumer group for Birdeye between December 2, 2024, and March 18, 2025.

• Pricing: Birdeye’s pricing receives blended suggestions, with 2.14% of customers highlighting its affordability and 1.78% mentioning it as costly. Whereas pricing isn’t a dominant theme in consumer evaluations, the small proportion of mentions means that opinions differ based mostly on particular person enterprise wants and expectations.
• Who makes use of it? Birdeye is a go-to for mid-sized companies, with 28.11% of customers from firms with 1,001-5,000 workers. Small companies are additionally well-represented, together with 18.86% from 11-50 workers and 17.08% from 51-200 workers. Mid-market corporations (201-1,000 workers) make up 24.91%, whereas bigger enterprises (over 5,001 workers) have a smaller presence. Total, Birdeye’s attraction spans companies of all sizes, but it surely’s particularly favored by rising and mid-sized organizations.
• Ease of use, efficiency, and reliability: Birdeye earns excessive marks for ease of use, with 24.91% of customers praising its intuitive, user-friendly design. 13.17% spotlight its pace and effectivity, reinforcing sturdy efficiency, whereas 2.14% point out reliability, suggesting it’s famous however not a major focus. 

Birdeye’s pricing is on the upper aspect in comparison with the typical price of a fundamental chatbot. It’s a complete platform with a great deal of options that justify the pricing, making it extra appropriate for mid-market or enterprise firms. 

4. Certified 

• G2 score: 4.9,5 based mostly on 1114 evaluations.
• Pricing plan: Three plans can be found, however just one shows the worth, which is $3500 per 30 days.
• High options: Automated enrichment, computerized segmentation, superior routing, reporting, and analytics.
• Elements influencing pricing: Certified staff affords a Full-Service Ongoing Account Optimization, which comes at a further price. 
• Sudden prices: Implementation takes 30-60 days. An entire implementation staff is concerned, and relying on the complexity of the implementation, some prices would possibly add up.  
• Advantages: Drive gross sales with real-time engagement to transform high-value prospects. The platform integrates seamlessly with instruments like Salesforce and automates lead seize to speed up gross sales cycles.

Insights on Certified based mostly on G2 evaluations:

These insights are based mostly on 63 evaluations submitted by the G2 consumer group for Certified between December 4, 2024, and March 17, 2025.

• Pricing: The pricing sentiment leans constructive, with 4.76% of customers praising its worth and just one.59% discovering it costly. Whereas pricing isn’t a significant focus, extra customers see it as an excellent funding than a disadvantage.
• Who makes use of it? Certified is a go-to for mid-sized companies, with 30.16% of customers from 201-500 workers and 28.57% from 1,001-5,000 workers. 22.22% come from 51-200 worker firms, whereas 12.70% fall into the 501-1,000 vary. Bigger enterprises (over 5,001 workers) and startups (2-50 workers) have a smaller presence, making it clear that Certified thrives within the mid-market area.
• Ease of use, efficiency, and reliability: Certified earns excessive marks for its intuitive design, with 23.81% of customers discovering it simple to navigate and user-friendly. 17.46% commend its pace and effectivity, making efficiency a standout function. Whereas 7.94% point out reliability, it’s much less regularly mentioned, suggesting it is reliable however not a defining issue.

Certified pricing is increased than the typical for chatbot software program. It’s extra appropriate for mid-market and enterprise firms. 

5. Tidio (Lyro AI)

• G2 score: 4.7/5 based mostly on 1616 evaluations.
• Pricing plan: Tidio’s Starter plan with Lyro AI agent prices $68 month-to-month. The annual plan offers you two months totally free.
• High options: 1-second handoff, Lyro solutions, and Integrations.
• Elements influencing pricing: Because the variety of dealt with conversations will increase with extra flows, the price of the software program will improve. Dealt with dialog refers to any reside chat, ticket, e mail, or social media channel dialog that features a message from you. 
• Sudden prices: If it’s a posh implementation, you would possibly want to interact in-house builders. Integrations with instruments like Zapier price further. 
• Advantages: Lyro delivers human-like solutions in seconds and offers 24/7 assist. It will increase staff effectivity by dealing with widespread queries and releasing brokers from advanced points. 

Insights on Tidio (Lyro AI) based mostly on G2 evaluations:

These insights are based mostly on 56 evaluations submitted by the G2 consumer group for Tidio between December 2, 2024, and March 13, 2025.

• Pricing: Pricing is a blended bag for Tidio customers. Whereas 8.93% of reviewers respect its affordability or worth, a a lot bigger 26.79% discover it to be a disadvantage. The detrimental mentions outweigh the positives, suggesting that price, subscription construction, or perceived worth is perhaps issues for customers.
• Who makes use of it? Tidio is a go-to software for small companies and solo entrepreneurs, with over 50% of customers coming from firms with 2-10 workers. One other 28% are impartial professionals, displaying sturdy adoption amongst freelancers and solopreneurs. Mid-sized companies (11-50 workers) make up 12.5% of customers, whereas 5.36% come from barely bigger groups (51-200 workers.) Even just a few massive enterprises (1,001-5,000 workers) use Tidio, although they symbolize a smaller slice.
• Ease of use, efficiency, and reliability: Tidio excels in ease of use, with 48.21% of customers praising its intuitive and user-friendly design, making it accessible for all talent ranges. 12.5% of customers spotlight its pace and effectivity, reinforcing its repute as a clean and responsive platform. Whereas reliability isn’t regularly talked about, this might point out that customers discover it steady sufficient to not name it out.

Tidio (Lyro AI) is fairly priced in comparison with the typical value for fundamental chatbot software program. It’s extra appropriate for small companies.

6. Kore.AI

• G2 score: 4.7/5 based mostly on 379 evaluations.
• Pricing plan: Follows a pay-as-you-go mannequin with session-based billing. Each quarter-hour of interplay with a consumer is counted as one session. There are two forms of plans accessible: the usual plan and the enterprise plan. 
• High options: Omnichannel expertise, environment friendly routing, real-time steering, and dialog designer.
• Elements influencing pricing: Customary assist prices $1000 per 30 days further. You get free credit value $500 with the plan; you will need to prime up when required with a minimal worth of $100. As you scale, these top-ups can add as much as further prices rapidly. 
• Sudden prices: Billing is predicated on classes, proactive notifications, and alert notifications. It’s usage-based billing, and the prices improve because the utilization will increase.
• Advantages: Job automation will increase effectivity. The guided success program within the enterprise plan ensures that clients get probably the most from Kore.AI. 

Insights on Kore.AI based mostly on G2 evaluations:

These insights are based mostly on 59 evaluations submitted by the G2 consumer group for Kore.AI between November 07, 2024, and March 12, 2025.

• Pricing: The pricing sentiment is essentially impartial, with 1.69% of customers mentioning affordability or good worth, whereas no customers explicitly known as it costly. Pricing isn’t a dominant subject in consumer suggestions, suggesting most customers focus extra on its options and performance quite than price.
• Who makes use of it? Kore.AI is primarily utilized by massive enterprises, with 42.37% of customers coming from firms with 10,001+ workers. Smaller companies even have a presence, together with 15.25% from 11-50 workers and 10.17% from mid-market corporations (501-1,000 workers.) Whereas 8.47% are solo customers and 6.78% belong to firms with 1,001-5,000 workers, the information suggests Kore.AI is closely enterprise-focused, although it sees adoption throughout companies of all sizes.
• Ease of use, efficiency, and reliability: The platform is extremely rated for ease of use, with 30.51% of customers praising its intuitive and user-friendly interface. 11.86% commend its efficiency, highlighting pace and effectivity, whereas just one.69% of customers point out reliability, suggesting it’s much less regularly mentioned.

Because it’s usage-based pricing, it serves completely different enterprise segments. Nevertheless, based mostly on how the product is packaged, Kore.AI is extra appropriate for mid and large-scale firms. 

Chatbot pricing: How do prime options evaluate total?

This comparability offers an summary of how quickly you possibly can count on your implementation to ship ROI after preliminary setup. The desk beneath compares the software program on different elements resembling how a lot time it takes to implement and the way simple it’s to arrange the software. 

Software program	Common time to implement	Estimated ROI (payback interval)	Ease of setup
Intercom (Fin AI)	1.6 months	15 months	87%
Drift	1.3 months	11 months	86%
Birdeye	0.9 months	11 months	92%
Certified	1.3 months	8 months	93%
Tidio (Lyro AI)	0.6 months	10 months	94%
Kore.AI	1.8 months	6 months	92%

Get most worth from chatbot funding 

Use this information to tell your negotiations with the seller. Take into account the ROI issue and implementation time as essential elements in making knowledgeable choices about buying a chatbot. When you’re simply beginning out, begin with chatbots that provide versatile and smaller plans for SMBs. Chatbots that cater to a big scale will add extra prices with out you driving an actual ROI from it. 

The chatbots lined on this article are designed for enterprise use. When you’re on the lookout for an AI chatbot that you need to use for private or enterprise work, contemplate the very best choices in the marketplace.

My colleague tried and examined the very best AI chatbots and shared her expertise. Learn her full evaluation.