Hybrids proceed to excel in reliability, whereas plug-in hybrids and electrical automobiles are bettering, in line with a brand new Shopper Experiences survey.
The publication’s 2025 Automotive Report Card confirmed the identical fee of issues for hybrids as non-hybrids, based mostly on reliability and proprietor satisfaction knowledge from Shopper Experiences’s member surveys.
“In the present day’s hybrids ship reliability that’s just like standard fuel vehicles regardless of their added complexity,” Jake Fisher, senior director of Shopper Experiences’s Auto Take a look at Middle, mentioned in a press release. “CR’s assessments have proven that they’re additionally usually quieter, faster, and extra nice to drive than their gasoline-only counterparts.”
2025 Volvo XC60
Whereas that is encouraging, it is also price noting that in a 2023 reliability survey, hybrids registered 26% fewer issues than non-hybrids, so this result’s worse for hybrids than final 12 months. EVs and plug-in hybrids went in the other way, although.
EVs remained extra trouble-prone than internal-combustion fashions, with 42% extra issues on common, however that is down from 79% extra issues final 12 months. Plug-in hybrids went from 146% extra issues than non-hybrid automobiles final 12 months to 70% extra this 12 months.
2025 Rivian R1T and R1S
As with final 12 months’s survey, reliability different not simply by powertrain however by model. Honda, Hyundai, Kia, Lexus, and Toyota hybrids earned prime reliability scores, whereas the Volvo XC60 plug-in hybrid improved sufficiently in reliability to earn a advice from CR. The Rivian R1S and R1T, together with the Ford F-150 Lightning, obtained well-below and below-average reliability scores, respectively. Rivian was additionally the lowest-ranked model for reliability.
Different surveys have additionally famous extra issues for plug-in automobiles. In its 2025 Automobile Dependability Research, J.D. Energy discovered that EVs and plug-in hybrids had been extra trouble-prone than hybrids over the the primary three years of possession, and EVs homeowners additionally reported extra issues than the business common for brand new vehicles within the agency’s 2024 Preliminary High quality Research.